💗 FAQ With Sigmall 💗
Dec 13, 2021
✅ Question List:
|1.Do you deliver to my country?||8. How can I track my order?|
|2. Can't deliver to my country!||9. I don't want to use English/I don't want to use US dollars？|
|3. Where are you based?||10. Are everything included in,such as rhinestones and tools?|
|4. How long is the shipping/postage?||11. Do you have large diamond paintings?|
|5. How much is the shipping/postage?||12. Is your glue poured or sticky tape on the canvas?|
|6. Why the shipping so spensive?||13. I've sent lots of messages no response?|
|7. Why cant I find my order?||✅✅✅|
1. Do you deliver to my country?
We ship to 44 countries below:
|U||United Arab Emirates
2. Can't deliver to my country!
Hi, We have delivery service in 44 countries. FREE($0.01) + Pay Shipping.If the order fail. You can remove some pieces of free ($0.01) item, or place 2 orders. Then your order will go through.
3. Where are you based?
Hi, Our operating address is in HK, China, and our suppliers are from Mainland China.
4. How long is the shipping/postage?
Standard Shipping: (Normally15~20 working days)
Express Shipping: DHL, Fedex, EMS(10-15 working days)
5. How much is the shipping/postage?
- For FREE($0.01) Items (Standard Shipping): Since the logistic provider calculates the postage based on the package weight, the postage is related to the quantity you purchase. Order more, save more! (Low to $5 for 1pcs)
- For Regular Price Items (Standard Shipping): $6.99, Order over 17pcs fir FREE SHIPPING
- Express Shipping: 40USD+
6. Why the shipping so spensive?
We will bear the Item fee and tax fee for everyone, you only need to pay the shipping fee, in comparison, the product cost we provide will be more favorable
7. Why cant I find my order?
- Please message or email us directly: FB Message or Service Email ([email protected]), You may need to tell us your shipping information or order number, we will help you to find it ASAP.
- Click here to check your order: Check My Order
8. How can I track my order?
Please send the order number to us, we will check the package information based on your order number. (Order start from "SGM" )
9. I don't want to use English/I don't want to use US dollars？
Check the upper right corner of our store or the bottom of the menu bar, there will be currency conversion and language translation.
10. Are everything included in,such as rhinestones and tools?
- 1 x HD waterproof canvas
- 1 x Point diamond pen
- 1 x Cube diamond tray
- 1 x Painting glue clay
- Colorful magic diamonds (extra 30% beads included)
11. Do you have large diamond paintings?
Yes, we have large diamond painting/ special diamond paintings/ crystal diamond paintings/ square diamond paintings/ DIY-Craft/ Tools.
12. Is your glue poured or sticky tape on the canvas?
Diamond paintings already have patterns, and there is a layer of glue on the canvas. You only need to match the number of the beads in the corresponding area and stick the beads in the corresponding area.
13. I've sent lots of messages no response?
Our working time usually on (Monday to Friday, GMT +8.00 9:00 AM to GMT +8.00 6:00 PM)
- We will response you within 24 hours. (Monday to Friday)
- We will response you within 72 hours. (Friday to Sunday)
✅ Contact us:
[email protected] / FB Message